Privacy Policy

1. Who we are

Travel Homeworkers is the recruitment team for Experience It Now Travel Limited, a member of the Hays Travel Independence Group. Experience It Now Travel Limited is the data controller responsible for your personal information.

Experience It Now Travel Limited is registered in England and Wales (company number 10703509). Registered office: 10 Clinton Place, Seaford, East Sussex, BN25 1NL.

If you have any questions about this policy or how we use your information, email us at info@travelhomeworkers.com.

2. The information we collect

We collect information you give us when you:

• fill in an enquiry, application or prospectus form on our website
• book a discovery call with us
• contact us by email, phone or WhatsApp
• sign up to receive emails from us

This may include your name, email address, phone number, location, the package you're interested in, your preferred training times and anything you tell us in a message.

We also collect some information automatically when you use our website, such as your IP address, browser and device type, the pages you visit and how you arrived at our site. This is collected through cookies and similar technologies (see section 7).

3. How we use your information

We use your information to:

• respond to your enquiry and talk to you about becoming a homeworker
• send you our prospectus and information you've asked for
• arrange discovery calls and training
• process your application and set you up if you join us
• send you emails about opportunities, training dates and news, where you've agreed to receive them
• understand how our website is used so we can improve it
• measure and improve our advertising

4. Our legal basis

Under UK data protection law, we rely on the following legal bases:

• Legitimate interests: responding to your enquiry and following up about joining us, and running and improving our website.
• Contract: taking steps at your request before you join us, and managing our relationship once you do.
• Consent: sending marketing emails, and using non-essential cookies for analytics and advertising. You can withdraw consent at any time.
• Legal obligation: where we need to keep records by law.

5. Who we share your information with

We never sell your personal information. We share it only with trusted service providers who help us run our business, and only as needed:

• WPForms and our website host: to receive and store form submissions
• Calendly: to book discovery calls
• Mailchimp: to send our emails
• Google (Analytics and Search Console): to understand how our website is used
• Meta (Facebook and Instagram): to measure and improve our advertising
• WhatsApp: when you choose to message us there

We may also share information within the Hays Travel Independence Group where needed to set you up as a homeworker, or where required by law.

Some of these providers are based outside the UK, including in the United States. Where this happens, we make sure appropriate safeguards are in place, such as the UK's adequacy regulations or approved contract clauses.

6. How long we keep your information

If you enquire but don't join us, we keep your details for up to two years so we can follow up about future training dates, unless you ask us to delete them sooner. If you join us, we keep your information for as long as you work with us and for up to six years afterwards for legal and accounting purposes. If you unsubscribe from our emails, we keep your email address on a suppression list so we don't contact you again.

7. Cookies

Our website uses cookies. Essential cookies make the site work. With your consent, we also use analytics cookies (such as Google Analytics) to understand how visitors use the site, and marketing cookies (such as the Meta Pixel) to measure our advertising. You can accept, decline or change your choices at any time using the cookie banner, or the "Manage consent" option on our website.

8. Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct information that's wrong or incomplete
• ask us to delete your information
• object to, or ask us to restrict, how we use your information
• ask us to transfer your information to another organisation
• withdraw your consent at any time, including unsubscribing from emails

To use any of these rights, email info@travelhomeworkers.com. We'll respond within one month.

9. Keeping your information safe

We use appropriate technical and organisational measures to protect your information, including secure (HTTPS) connections on our website and restricted access to your data.

10. Complaints

If you're unhappy with how we've handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.